Shipping policy

Thank you for shopping at Joandjuneshop. Please read our shipping terms carefully before placing an order.

1. Processing Time

Orders are processed Monday to Friday, 9:00 AM – 5:00 PM Central Time (CT). We do not process or ship orders on weekends and US public holidays. Standard order processing time: 1–3 business days before shipment.

2. Shipping Carriers & Delivery Time

We ship via trusted US carriers. Estimated delivery time after dispatch: 5–8 business days for US domestic addresses. Delivery estimates are not guaranteed; delays may occur due to carrier issues, weather, peak season or customs.

3. Shipping Fee

Shipping cost will be displayed at checkout before payment. We may offer free shipping promotions from time to time.

4. Shipping Address

Please double-check your shipping address. We are not responsible for lost packages caused by incorrect or incomplete addresses provided by customers. If the package is returned to us due to wrong address, the customer will bear the reshipping fee.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking number. You can track your package via the carrier’s official website.

6. Lost or Damaged Packages

If your package is marked delivered but you have not received it, please contact the carrier first, then email us at support@joandjuneshop.us within 7 days. For items arrived damaged, please provide clear photos of packaging and product damage within 48 hours after delivery so we can assist you.