Refund policy

Thank you for your purchase from Joandjuneshop. Our return and refund terms are as follows:

1. Return Eligibility

Most items may be returned within 30 calendar days after delivery. To qualify for return:

Items must be unused, unwashed, in original condition, with all original tags and packaging intact;
Final sale items, clearance goods, personalized/custom-made items are non-returnable and non-refundable.

2. How to Start a Return

Before sending items back, you must submit a return request by email: support@joandjuneshop.us. Please include your order number and reason for return. We will reply with return instructions and return address after review. Do not send returns without prior authorization.

3. Return Shipping Cost

Customers are responsible for return shipping fees, unless the return is caused by our error: wrong item, defective product or damaged on arrival. Original shipping charge at checkout is non-refundable.

4. Inspection & Refund

We will inspect returned goods after receiving them. If the item meets return requirements, we will process your refund to your original payment method within 3–7 business days. Refund arrival time depends on your bank or payment provider. We reserve the right to reject returns if goods show signs of use, missing parts or damage caused by customer.

5. Exchanges

Exchange is subject to stock availability. If the item you want to exchange is out of stock, we will issue a refund instead.

6. Damaged / Defective / Wrong Item

If you receive damaged, defective or incorrect goods, please send photos within 48 hours of delivery. We will arrange replacement or refund for you at our cost.

7. Cancellation

You may cancel your unshipped order by emailing us promptly. Once the order has been shipped, cancellation is not available and you need to follow the return process.